Identity Automation LP

  • Support Entry-Level Engineer

    Job Locations US-TX-Houston | US-TX-Austin | US
    Posted Date 2 months ago(11/9/2018 3:49 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Identity Automation is a leading cybersecurity software company committed to helping organizations embrace security. Our identity and access management solution enables our customers to improve productivity and collaboration while limiting risk. Growing over 40% annually, we are rapidly expanding in enterprise, healthcare, and government verticals while maintaining a dominant presence in education. With offices in Houston and Austin, our growing team of employees is what sets Identity Automation apart.


    The Support Entry-Level Engineer position is for new graduates looking to begin their career in a security software company.  Entry-Level Engineers will begin an “initiation phase” which involves learning about identity management and Identity Automation products.  You will join our Support Engineering team to assist with the support of our RapidIdentity product.  




    • Education: Bachelor's degree with a major in CS, CIS or MIS or equivalent combination of education.
    • Experience: No experience required; prefer relevant internship experience



    • Learn the basic skills of supporting our customers
    • Work with customers and senior support engineers to solve customer issues
    • Interact with other Technical Operations when necessary
    • Develop documentation including help text, knowledge base articles, forum responses and internal documentation
    • Acquire basic infrastructure knowledge including, but not limited to, Linux, Windows, MySQL, PostgreSQL, Tomcat, LDAP, and AWS.  This will also include learning how our web applications run in a customer and cloud environment
    • Stay current on new technologies as they relate to security, identity management and application development
    • Assume other duties as assigned


    The above statements are only intended to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.



    • Aptitude for learning and applying programming concepts
    • Capable of reasoning and thinking through problems and be able to independently and jointly develop desired solutions
    • Self motivated and willing to “do what it takes” to get the job done
    • Client-focused attitude with excellent communication skills, both written and verbal
    • Strong problem solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members and customers
    • Ability to work with team and work independently


    Useful Experience

    • Experience with one or more programming/scripting languages
    • Experience developing web applications
    • Database experience (MySQL, PostgreSQL, MS SQL, etc.)
    • Operating system experience including Windows and Linux
    • LDAP experience (esp. Active Directory)
    • Ability to troubleshoot Windows hardware and driver issues


    Working Conditions

    • Most duties performed in usual office conditions
    • Position is in the Houston office
    • Occasional travel to professional meetings and working trips as required
    • Company stipend provided for computer
    • Ability to maintain confidentiality regarding proprietary information at all times
    • May require working a "shifted" schedule, ie early or late start/end times
    • After training is complete will take part in an on call rotation


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